Please Login and submit a support request if you need support from a Sangoma Customer Engineer

Sangoma's Customer Engineers are world-renown for their commitment and dedication at assisting you with your project implementation and technical resolution

For full details on Sangoma Support Services please visit Support Services

Sangoma's first class technical Support connects you directly with a Customer Engineer,
          including the following services:

No Charge communication with a Customer Engineer through the support ticketing system

no limit on ticket interaction. Our dedicated Customer Engineers work with you until your issue is resolved

Ticket response time: We typically respond to all Standard Support Customers within 3 business days

Full technical diagnosis of issues

Authorization of hardware replacement in the case the hardware is diagnosed as faulty

access to free software and driver upgrades

How Do I access Standard Support?
- After Logging into the Support Center, click Submit a Ticket
- Select any of the departments listed (except the Premium Support Department) and submit your support
  request

        Need Faster support? Take advantage of our Premium Support services below


For your projects that require immediate attention, our Premium Support Services provide
      you with first class priority when interacting with our Customer Engineers, including:

includes Standard Support Services

Ticket Response time: 4 hours (Business hours 9-5 UTC -5)

phone, chat and remote-access support services

How Do I access Premium Support?
- Log into the Support Center and click on the Premium Support button where you have the opportunity
  to purchase your support package
- With credit attached to your account, click Submit a Ticket and select the Premium Support
  department

** Note: SS7 and NCA assistance is NOT applicable to Premium Support. You must have an up to date maintenance package (obtained from our sales department).

Hours of Operation:
North America: 9am-5pm UTC -5
            Europe: 9am-5pm UTC (UK)



Premium Support Customers:
Phone: +1.905.474.1990 x.3

Please send us your feedback

Free of charge, we offer our online knowledgebase providing you access to:

Step-by-step Installation & configuration Instructions

Software upgrades and drivers

Frequently Asked Questions

Troubleshooting & Debugging