Welcome to the Sangoma Customer Support Center
First time user?

Create an Account to tell us who you are, then Login to submit your support request

For full details on Sangoma Support Services, please visit the Support Services page.


Free Online Ticketing Support
  • No Charge communication with a Support Engineer through the support ticketing system
  • Ticket response time: Best effort. Response times are typically between 0–3 business days.
  • How To access Standard Support: Login and click Submit a Ticket under Standard Support queue.
    **If you wish to request an Engineer to remote access your system, please purchase hourly Premium Support

    Paid (Hourly) Online and Live Support
  • Premium Support guarantees you with expedited ticket response time and remote access (ssh/teamviewer) from a Support Engineer
  • Purchase 1-hour or 4-hour blocks of enhanced support ($150 and $550, respectively)
  • Ticket Response time: Response time within ½ day (business 9am–5pm) via ticketing system and telephone
  • How To access Premium Support :
  • Login and click Purchase Premium Support and select package and price
  • Click Submit a Ticket and select Premium Support queue
  • * Credit is applied to your account (not individual ticket)
    ** Credit expires after 90 days
    ***SS7 and NCA assistance is NOT applicable to Premium Support. You must have an up to date maintenance package (obtained from our sales department).

    Contact Us
    Hours of Operation:
    North America: 9am-5pm GMT -5
    Europe: 9am-5pm GMT (UK)
    India: 9am-5pm GMT +5:30

    Phone Support line: +1(905) 474-1990 x3

    Please send us your feedback
    Web-Based Support
    Free of charge, we offer our online knowledgebase providing you access to:
  • Step-by-step Installation & configuration Instructions
  • Software upgrades and drivers
  • Frequently Asked Questions
  • Troubleshooting & Debugging
  • Visit the Wiki now ➔
    Help Desk Software by Kayako fusion